Live your life,
enjoy your life
A guide to using your health plan
In a hurry?
Pages 45 shows where to find your medical plan
information online quickly at myuhc.com.
We're glad you're here.
While no one can predict
t the future,
, you can prepare for
UnitedHealthcare benefits provide you with access to people,
and tools to help you when you aren't
. We also have
created programs to help you improve your
r health and wellness.
. We believe
knowledge is the heart
r health care,
, so we want
t to give you resources members
to help you: Welcome back. Please
take a close look at this
` Be active with your
r health care year's benefit coverage
` Make healthy
y choices have been made that
may affect you. If
` Find answers
you have questions,
` Save money please call the toll-free,
member phone number
` Take charge of
r health on the back of your
This guide will help you find what
t you need,
, when you need it.
Let's get started.
Table of Contents
Getting Started Managing Your Benefits
2 Your ID card 16 Your claims
3-5 Your website 17 Your health statements
6 Your doctor and network 18 Your expense tracker
7 Your choice Making Healthy Choices
8 Your benefits 20 Your online health tools
9 Your pharmacy benefits 21 Your health coaches
Your health discount program
Your baby support
Using Your Benefits
22 Your online family resources
10 Your annual check-ups
Your 24-hour nurse 23 Your monthly e-newsletter
11 Your doctor visits 24 Your community
Your laboratory tests Your environment
12-13 Your care options 25 Your virtual street
14 Your programs for more care 26 Your responsibilities as a
15 Your emotional health Your UnitedHealthcare
Bill of Rights
29 Useful terms
information about a topic.
Important facts View videos with
and information more information.
Please be aware that
some videos may Make the most of your
Call for service doctor's visit. On the back
and services not cover of this guide, you'll
Visit the available with your find a wallet card with six
Web address plan. Please review tips for making your next
your benefit plan appointment worthwhile.
documents for Cut out the card and
Found on refer to it before your next
myuhc.com coverage details.
Get off to a great start! Learn the basics, know where to find information, choose a great
doctor, and save money. Here's how.
Your ID card
Your card is key to accessing care when you need it
Be sure to always carry your ID card
Yourr ID card has key y information about t you and your r coverage.
. You'll want
t to put
r card in your
pocketbook, , or
r purse so you won't t forgett it.
. When you visit
r doctor,, rememberr to showw them the card so
y knoww how w to bill for
r the services they y are providingg you.
When calling the member number Call the number
on the back of your ID card, you'll located here to talk
need these numbers. with a customer
Sample ID card
911- 87726 -04
Health Plan (80840)
Member ID: 999999876 Group Number: 987654 This card does not guarantee coverage. To verify benefits, view claims, find a provider,
Member: provide notification or seek preauthorization, visit the website or call
SPONSOR OR COMPANY NAME
For Members: www.myuhc.com (XXX) XXX-XXXX
SUBSCRIBER I BROWN SECOND LINE OF SPONSOR NAME
Dependents: Payor ID 87726
SPOUSE I BROWN
CHILD A BROWN Rx For Providers: www.unitedhealthcareonline.com (XXX) XXX-XXXX
Rx Bin: 610014
CHILD B BROWN Rx Grp: UHEALTH Medical Claim Address: P.O. Box ######, City, ST #####-####
CHILD C BROWN
Copay: Office / Spec / ER / URG
$### / $###/ $###/ $####
UnitedHealthcare Choice Pharmacy Claims: PBM Address City, ST #####-####
DOI - 0501 Underwritten by UnitedHealthcare Insurance Company
For Pharmacist: (XXX) XXX-XXXX Members: (XXX) XXX-XXXX
You can find claim
What your copay is for status online.
a medical visit (if
applicable to your plan).
Need a temporary ID card?
Look for this "button" on your myuhc.com home page.
Getting Started Using Your Benefits Managing Your Benefits Making Healthy Choices
You'll find answers to your benefit
questions at myuhc.com
It's easy to get your own personalized page on myuhc.com.
Your page lets you quickly check claim status, find doctors and
pharmacies, and get answers fast.
Registration is quick and simple:
1 Go to myuhc.com
2 Click the Register Now button
3 Enter your ID number information and Group/Account number (found on your ID Card) or, if you
do not have your ID card, enter your Social Security number and birth date as requested
4 Enter your e-mail address or sign up for a free e-mail account
5 Choose a user name and password -- then start using myuhc.com
Set yourself up for successful organization and management of your health and wellness.
6 Click "Account Settings"
" on the top navigation
Set your User Preferences and Settings for direct deposit, mail (go green with online delivery),
7 Healthy Mind Health Body member newsletter and more
Take your health assessment and get a To learn more, view the
personalized report myuhc.com online
Once you're registered, you can take your first step toward a healthier life by demo. The demo lets
taking the online health assessment questionnaire. You'll need to answer about you click around and
50 questions, taking you about 15 minutes to complete. Once you do, you'll learn about the site
receive a "lifestyle score" and helpful tips to consider so you can improve your before you register.
health. There are two ways to get started: The "Site Demo" link
is located in the upper
1 Click on the "Health & Wellness" tab, then
on "Take Health Assessment" to get started right-hand corner of
or the myuhc.com
Click on the "Health Assessment" pre-login home page.
2 button on myuhc.com's home page
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