2007-2008 NEW Business Communication Titles Business Communication

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2007-2008 NEW Business Communication Titles
                    Business Communication                                                                      2007 New Titles
                        ~ Contents                                                               ANGELL
                                                                                                 Business Communication Design, 2e .......................12
                                                                                                 ISBN-13: 978-0-07-322358-2 / MHID: 0-07-322358-1

                                                                                                 Corporate Communication, 4e ................................19
          Business Communications (Prof Ref.) .............................. 24                  ISBN-13: 978-0-07-299054-6 / MHID: 0-07-299054-6
          Business Communications - Special Topics ..................... 23                      CAMP
                                                                                                 College English and Communication, 9e .................13
          Business English ............................................................. 21
                                                                                                 ISBN-13: 978-0-07-310650-2 / MHID: 0-07-310650-X
          Business Writing ............................................................. 22
                                                                                                 DE JANASZ
          Corporate Communication ............................................. 19               Interpersonal Skills in Organizations .......................15
                                                                                                 ISBN-13: 978-0-07-471558-1 / MHID: 0-07-471558-5
          International Business Communication ........................... 21                    [MH Australia Title]

          Introduction to Business Communication........................ 12                      JADERSTROM
                                                                                                 Business English at Work, 3e ...................................21
          Managerial Communication ........................................... 19                ISBN-13: 978-0-07-313787-2 / MHID: 0-07-313787-1

          Technical Writing ........................................................... 18       KENKEL
                                                                                                 Extreme Resume Makeover .....................................18
                                                                                                 ISBN-13: 978-0-07-351182-5 / MHID: 0-07-351182-X

                                                                                                 Business Communication, 3e ...................................13
                                                                                                 ISBN-13: 978-0-07-293210-2 / MHID: 0-07-293210-4

                                                                                                 Business Communication at Work, 3e .....................14
                                                                                                 ISBN-13: 978-0-07-313831-2 / MHID: 0-07-313831-2

                                                                                                          2008 New Titles
                                                                                                 Leadership Communication, 2e ...............................19
                                                                                                 ISBN-13: 978-0-07-340314-4 / MHID: 0-07-340314-8

                                                                                                 Management Communication, 3e............................19
                                                                                                 ISBN-13: 978-0-07-352505-1 / MHID: 0-07-352505-7

                                                                                                 Managerial Communication, 4e ..............................19
                                                                                                 ISBN-13: 978-0-07-352504-4 / MHID: 0-07-352504-9

                                                                                                 Basic Business Communications, 11e ......................12
                                                                                                 ISBN-13: 978-0-07-305036-2 / MHID: 0-07-305036-9

                                                                                                 Intercultural Communication in the Global
                                                                                                 Marketplace, 4e........................................................21
                                                                                                 ISBN-13: 978-0-07-352506-8 / MHID: 0-07-352506-5


HED 2007 Business Communication.11 11                                                                                                                                        10/5/2006 12:07:28 PM
           Business Communication
                     Introduction to Business                                      NEW TO THIS EDITION
                                                                                    Ethics in Action boxes feature situations based on current business
                         Communication                                             events that provides students with real-world ethical challenges. The
                                                                                   material is designed to inspire students to consider ethical questions, or
                                                                                   to develop a plan of action when facing ethical dilemmas.

                                                                                    Based on reviewer feedback, more sample memorandums, letters,
                                                                                   reports, and proposals are included to provide students with detailed
                                                                                   approaches and step-by-step methods to writing effective business
           International Edition          NEW                                      messages.

                                                                                    The content has been updated to reflect current practice and research
                                                                                   trends. For example, chapter 1 contains a new section on ethics; chapter
          BASIC BUSINESS COMMUNICATIONS                                            12 includes a new section on intercultural writing and speaking; and
          11th Edition                                                             chapter 13 highlights a new section on leadership.
          By Raymond V Lesikar, University of North Texas
          2008 (November 2006) / 648 pages                                         FEATURES
          ISBN-13: 978-0-07-305036-2 / MHID: 0-07-305036-9                          The text offers students a simple yet effective model for business
          ISBN-13: 978-0-07-110128-8 / MHID: 0-07-110128-4 [IE]                    communication design. The eight steps discussed in Ch. 3 are, in brief,
          Website: http://www.mhhe.com/lesikar11e                                  Map out message goals, Evaluate audience, Shape message content,
          CONTENTS                                                                 Select channel, Acquire resources, Generate source credibility, Eliminate
                                                                                   design flaws, and Send Message (MESSAGES). By mastering these eight
          PART ONE: Introduction. Chapter One: Communication in the Work-          steps students will become better communication designers and more
          place. PART TWO: Fundamentals of Business Writing. Chapter Two:          effective business communicators.
          Adaptation and the Selection of Words. Chapter Three: Construction
          of Clear Sentences and Paragraphs. Chapter Four: Writing for Effect.      Business Communication Design features such unique content as 1)
          PART THREE: Basic Patterns of Business Messages. Chapter Five: The       an entire chapter devoted to listening- a crucial skill for effective com-
          Writing Process and an Introduction to Business Messages. Chapter        munication; 2) culture as a fundamental determinant in communication
          Six: Directness in Good-News and Neutral Messages. Chapter Seven:        design and survival in business; and 3) conflict, its resolution, and its
          Indirectness in Bad-News Messages. Chapter Eight: Indirectness in Per-   place in the business environment.
          suasive Messages. Chapter Nine: Strategies in the Job-Search Process.
          PART FOUR: Fundamentals of Report Writing. Chapter Ten: Basics of         In a Nutshell acts as the brief introduction for each chapter. Based on
          Report Writing. Chapter Eleven: Report Structure: The Shorter Forms.     current events and real world stories, Nutshells heighten student aware-
          Chapter Twelve: Long, Formal Reports. Chapter Thirteen: Graphics.        ness of real-life communication issues as they apply to the concepts
          PART FIVE: Other Forms of Business Communication. Chapter Four-          introduced in the chapters.
          teen: Informal Oral Communication. Chapter Fifteen: Public Speaking
          and Oral Reporting. PART SIX: Cross-Cultural Correctness, Technology,
                                                                                    Creative Challenges are flexible critical-thinking exercises that chal-
          Research. Chapter Sixteen: Techniques of Cross-Cultural Communica-
                                                                                   lenge students to apply chapter concepts and to think strategically.
          tion. Chapter Seventeen: Correctness of Communication. Chapter
          Eighteen: Technology-Enabled Communication. Chapter Nineteen:
          Business Research Methods. Appendixes                                     Jump Ins are skills-based assignments, tasks, or activities that ask
                                                                                   students to design communication strategies. They are sprinkled
                                                                                   throughout each chapter to reinforce the key concepts as the students
                                                                                   learn them.

                                                                                    A Word on the Web is an interactive Internet activity that offers
                                                                                   students an opportunity to access various websites for information
                                                                                   pertinent to chapter concepts.
           International Edition          NEW
                                                                                    Creative Cases are examples that describe real-world companies and
                                                                                   their communication challenges. Each case includes multiple discussion
          BUSINESS COMMUNICATION DESIGN                                            questions and there is one case study per chapter.
          2nd Edition
          By Pamela A Angell, Hudson Valley Community College                       End of Chapter Material concentrates on critical thinking and skill
          2007 (January 2006)                                                      acquisition: -Strategies: a numbered "take-away" list that highlights
          ISBN-13: 978-0-07-322358-2 / MHID: 0-07-322358-1                         skills which should be mastered once completing the chapter. -Chapter
          (with OLC Premium Content Card)                                          Summary: numbered list summarizing key points of chapter. -Busi-
          ISBN-13: 978-0-07-110812-6 / MHID: 0-07-110812-2                         ness Communication Projects: end of chapter exercises and assignments
          [IE with OLC]                                                            for groups and individuals.                -Discussion Questions: end
                                                                                   of chapter questions designed to inspire class discussions.
          Website: http://www.mhhe.com/angell2e
          Business Communication Design by Pamela Angell focuses on                CONTENTS
          pragmatic design techniques that are easy to use, understand,            CH. 1 The Basics. CH. 2 How Business Communicates. CH. 3 Creat-
          and teach. The text allows instructors to integrate their course         ing Effective Messages. CH. 4 Listening: A Silent Hero. CH. 5 Creating
          materials and ideas into flexible and comfortable business               and Using Meaning. CH. 6 Designing Messages with Words. CH. 7
          communication content. Innovative topics include useful and              Designing Oral Presentations. CH. 8 Business Writing Design. CH. 9
          necessary applications of listening, culture, collaborative, and         Direct and Indirect Communication Strategies. CH. 10 The Business of
          visual communication. The text presents these topics concisely           Reports: Informal and Formal Report Writing. CH. 11 Writing Strategies
          in its 17 chapters, a manageable number to cover over an aver-           for Reports and Proposals. CH. 12 Culture: Inside and Out. CH. 13 Inter-
          age college term. The text emphasizes the role of critical and           personal and Collaborative Messages. CH. 14 The Business of Change
          creative thinking in the communication process. Students learn           and Conflict. CH. 15 Creating a Career and Designing Rsums. CH.
          a systematic approach to designing messages for every business           16 Interviewing to Get the Job. CH. 17 Creativity and Visual Design.
          communication situation. The author offers a simple yet effec-           Appendix A Grammar and Punctuation. Appendix B Formatting and
          tive model for message design that focuses on the needs of the           Documenting Business Documents. References. Index
          people involved in the communication and the circumstances
          of the message. Business Communication Design addresses the
          variety of communication options that modern workers face.


HED 2007 Business Communication.12 12                                                                                                                      10/5/2006 12:07:28 PM
                                                                                                  Business Communication
                                                                                             Ethics in Action alerts students to ethical or legal issues in business
                                                                                             Thinking Critically asks questions that require more advanced
                                                                                            thinking skills such as interpretation, analysis, comparison, making
                 COLLEGE ENGLISH AND COMMUNICATION                                          judgments, or applying concepts.
                 9th Edition
                 By Sue C Camp, Gardner-Webb College                                         Memory Hooks offer students a way to easily learn common con-
                 2007 (February 2006) / 736 pages                                           cepts.
                 ISBN-13: 978-0-07-310650-2 / MHID: 0-07-310650-X
                 Glencoe/McGraw-Hill Title                                                   OOPS! Features show common mistakes that can be easily avoid-
                 Website: http://www.mhhe.com/camp9e
                 College English and Communication, ninth edition continues                  Self Assessments give students the opportunity to recap what they
                 to provide up-to-date coverage of key topics such as cultural              have learned.
                 diversity, ethics, global communications, electronic communi-
                 cations, and using the Internet for communication and online               CONTENTS
                 resources. The text covers the basics of grammar, spelling, and            Unit One: Introduction to Communication. Chapter 1: Communicat-
                 punctuation while incorporating customer service, business                 ing in Everyday Life. Chapter 2: Interpreting Communication. Chapter
                 correspondence, the job search process, oral communication,                3: Communicating Globally. Unit Two: Developing Language Skills.
                 and technology.                                                            Chapter 4: Exploring Language Elements. Chapter 5: Mastering Nouns
                                                                                            and Pronouns. Chapter 6: Expanding Language Skills. Unit Three: De-
                 NEW TO THIS EDITION                                                        veloping Writing Skills. Chapter 7: Applying the Mechanics of Style.
                                                                                            Chapter 8: Sharpening Writing Skills. Unit Four: Applying Communi-
                  New coverage of nonverbal communications and their importance
                                                                                            cation Skills. Chapter 9: Writing E-mails, Memos, and Letters. Chapter
                 in business.
                                                                                            10: Writing Specific Communications. Chapter 11: Preparing and
                                                                                            Writing Reports. Unit Five: Communicating in a Business Environment.
                  Updated technology aspect of business communication--including an         Chapter 12: Working with Technology. Chapter 13: Communicating
                 entire new section on Voice over Internet Protocol (VoIP), updated in-     With Customers. Chapter 14: Developing Presentation Skills. Unit Six:
                 formation on e-commerce, and using the Internet in communication.          Employment CommunicationChapter 15: Searching for Jobs. Chapter
                                                                                            16: Interviewing and Employment Issues. Appendix. Glossary
                  Expanded information on preparing for and delivering presenta-

                  The latest guidelines for electronic rsums and updates to standard
                 rsum styles.

                  Previous Stories from the Real World Unit Openers. Each of the
                 real-world stories from the previous edition are available the Web site.
                                                                                             International Edition           NEW
                 This gives instructors the option of using more real-world applications,
                 a key feature in business communication courses.
                                                                                            BUSINESS COMMUNICATION
                  Internet Activities (CEC Online and Internet Quest) have been moved       3rd Edition
                 to the Web site.                                                           By Kitty O Locker, The Ohio State University and Stephen Kyo
                                                                                            Kaczmarek, Columbus State Community College
                  Unit Closers and Chapter Reviews have been moved to the Web               2007 (March 2006) / 640 pages
                 site.                                                                      ISBN-13: 978-0-07-293210-2 / MHID: 0-07-293210-4
                                                                                            ISBN-13: 978-0-07-326140-9 / MHID: 0-07-326140-8
                  Case Studies, scenarios providing students the opportunity to analyze     (with Business Communication Grademax)
                 a situation and then propose a solution, evaluate a proposal, or make a    ISBN-13: 978-0-07-110917-8 / MHID: 0-07-110917-X
                 decision have been moved to the Web site.                                  [IE with Grademax Passcard]
                                                                                            Website: http://www.mhhe.com/bcs3e
                                                                                            A unique approach to a hands-on course, written by the same
                  Stories from the Real World  Unit Openers. Each unit has a real-
                 world story opener with critical thinking questions.
                                                                                            author of Business and Administrative Communication, this
                                                                                            completely new approach is devised and created with the
                  Chapter Openers. Each chapter opener has a Workplace Connection
                                                                                            assistance of a community college colleague. The innovative
                 feature that provides a link between the theoretical and practical.        module structure allows instructors to focus on specific skills
                                                                                            and provides greater flexibility for short courses and different
                  Key Terms. Key terms are listed in the beginning of each section and      teaching approaches. While grounded in solid business com-
                 then recapped at the end of each section.                                  munication fundamentals, this paperback takes a strong work-
                                                                                            place activity orientation which helps students connect what
                  End-of-Section Materials. At the end of each section, students will       they learn to what they do or will do on the job.
                 find Discussion Points, Editing Practices, and Practical Applications to
                 reinforce the material just covered.                                       NEW TO THIS EDITION
                                                                                             NEW: GradeMax is a revolutionary adaptive testing tool that delivers
                  Team Activities are included at the end of each chapter.                  unique tests to each of your students to assess his or her understanding
                                                                                            of each concept in a chapter. Instructors get powerful graphic report-
                  Communicating in Your Career offers students a chance to enhance          ing at the class and student level to help adjust teaching emphasis.
                 their occupational communication.                                          Each student's test results leads to a set of recommended interactive
                                                                                            modules to remediate knowledge and skills. Registration is free with
                  Going Global is an introduction to multicultural aspects of business      every new book.
                                                                                             "Building Critical Skills" boxes (half of which have been updated or
                  Digital Data is designed to highlight the use of new technology for       are new) are included in each chapter. Each box addresses a particu-
                 communication purposes.                                                    lar skill that needs to be learned (i.e.: building a professional image,


HED 2007 Business Communication.13 13                                                                                                                       10/5/2006 12:07:29 PM
           Business Communication
          revising after feedback, etc.), and the boxes summarize why this skill is
          important. It goes on to explain how business communications students
          can master the skills.                                                        International Edition           NEW
           All new unit-ending cases include both individual and team activities
          that allow professors considerable flexibility in assigning work. These      BUSINESS COMMUNICATION AT WORK
          exercises are based on communication challenges faced by real-world
          companies, businesses, and organizations.                                    3rd Edition
                                                                                       By Marilyn Satterwhite, Danville Area Community College and Judith
           Module 13 (E-mail) has been expanded to include information on              Olson-Sutton, Matc-Truax
          blogging and writing for the Web.                                            2007 (February 2006) / 576 pages
                                                                                       ISBN-13: 978-0-07-313831-2 / MHID: 0-07-313831-2
           Module 28 (Job Application Letters) is being expanded to include            ISBN-13: 978-0-07-110740-2 / MHID: 0-07-110740-1 [IE]
          information on T-letters, a cross between a traditional job application      Website: http://www.mhhe.com/bcw3e
          letter and a resume.
                                                                                       Business Communication at Work 3e is a very practical, hands-
          FEATURES                                                                     on text-workbook to help students learn how to write the types
                                                                                       of communication that they are most apt to experience on the
           Polishing Your Prose sections conclude each chapter. These activi-          job. Each chapter is an independent unit that allows the teacher
          ties provide students with a summary of important advice concerning          the flexibility of covering most chapters in any order. This flex-
          writing and writing for business. Each section includes 10 exercises for     ibility allows the teacher to customize the course to meet the
          increased comprehension. The answers to the odd-numbered exercises
                                                                                       needs of individual classes. Many chapters are easily broken
          are included at the end of the book.
                                                                                       into units so teachers can cover just the units they want. The
           "Site to See" boxes appear in the margins of each chapter. They
                                                                                       book is full of examples of letters, memos, etc. so students can
          include a sample web site and its description. These URLs expand on          actually see the application of the principles covered in the
          information in the chapters to show students where they can go for           book. A Web site for this book provides supplemental learning
          more resources or how companies are taking advantage of the Internet         exercises. Although the main focus of the book is written com-
          to promote their company and services.                                       munication, a chapter on listening and making a presentation
                                                                                       is now included. This text provides the "basics" for communi-
           "FYI" boxes are interspersed through each chapter and include fun           cating effectively in business, including writing, listening, and
          bits of information relating to the chapter-at-hand. Topics like the aver-   speaking. The ability to communicate effectively is essential for
          age number of emails received a day by employees are included here.          anyone and for any organization wanting to be successful. In
          This feature serves a similar purpose to the well-known sidebars that        addition, communication skill is a "life skill." There continues
          are found in Business and Administrative Communication.                      to be an increasing awareness in education as well as business
                                                                                       of the need for improvement of these skills in individuals. From
           "Instant Replay" boxes are found in the margins of each chapter. They       personal experiences working with hundreds of students and
          offer highlights of the important information presented in the chapters      with business people for many years, I was very aware of the
          to reinforce key concepts.                                                   critical need for the improvement and enhancement of these
                                                                                       skills--the authors felt that their experiences provided them
           Cartoons are included in most chapters to illustrate key concepts           with valuable insights that would be beneficial to share with
          with levity.                                                                 others. With easy-to-read and comprehend material, concrete
                                                                                       examples, and meaningful applications and exercises, Business
           Full-page letter and memo examples are included throughout the              Communication at Work is designed to help students develop
          text so students can see the actual proportions of how correspondence        and apply those essential skills needed to be successful.
          should appear.
                                                                                       NEW TO THIS EDITION
           Good and bad examples are given of all message types to help
                                                                                        In Chapter 4, a section on "speaking" has been added. We felt that
          students understand how to correct common mistakes in business
                                                                                       it was necessary to address the "basics" in speaking/oral presentations
                                                                                       within the communications text. In the last edition, in Chapter 4, the
                                                                                       "listening" chapter was added. Now, with listening and speaking, we
           Chapters open with thought-provoking questions that act as learning         have expanded and enhanced the areas of communication in the text.
          objectives for the chapter. The questions provide a roadmap for the          Speaking is vitally important in business and also, in many instances,
          chapter and motivate students to learn the material; they understand         determines whether an individual advances in his/her career. By dis-
          from the beginning how the chapter content answers the questions they        cussing the basics of speaking near the beginning of the text, instruc-
          have about business communication. The text is built around the idea         tors can incorporate more oral communications (including a piece of
          of answering these critical questions, and teaching the critical skills      giving effective presentations) in various exercises throughout the rest
          needed in the real business world.                                           of the chapters.
                                                                                        In Chapter 6, the "Technology" chapter has been completely revised.
          Unit 1 Building Blocks for Effective Messages. 1. Business Communi-          We have moved from basically a discussion of technology, including
          cation, Management, and Success. 2. Adapting Your Message to Your            emphasis on software, to a discussion on the effective use of technology
          Audience. 3. Communicating Across Cultures. 4. Planning, Writing,            in communications. In the revised chapter, we have a strong emphasis
          and Revising. 5. Designing Documents, Slides, and Screens. Unit 2            on communicating electronically--we address specifically the effective
          Creating Goodwill. 6. You-Attitude. 7. Positive Emphasis. 8. Reader          use of e-mail; "when" to use e-mail; guidelines on "how" to use e-mail
          Benefits. Unit 3 Letters, Memos, and E-Mail Messages. 9. Formats for         from formatting to content; company policies; confidentiality; etc. The
          Letters and Memos. 10. Informative and Positive Messages. 11. Nega-          increasing use of e-mail and, with that, the seemingly decreasing quality
          tive Messages. 12. Persuasive Messages. 13. E-Mail Messages. Unit            of communications--because e-mails are fast and informal, the quality
          4 Polishing Your Writing. 14. Editing for Grammar and Punctuation.           that is required in business appears to be eroding.
          15. Choosing the Right Word. 16. Revising Sentences and Paragraphs.
          Unit 5 Interpersonal Communication. 17. Listening. 18. Working and            We have added "Concept Review" worksheets for each chapter on
          Writing in Teams. 19. Planning, Conducting, and Recording Meetings.          the Web site. Teachers may use these as an informal assessment/feed-
          20. Making Oral Presentations. Unit 6 Research, Reports, and Visuals.        back as to whether students have understood the basic concepts in the
          21. Proposals and Progress Reports. 22. Finding, Analyzing, and Docu-        chapters in addition to the worksheets in the text.
          menting Information. 23. Short Reports. 24. Long Reports. 25. Using
          Visuals. Unit 7 Job Hunting. 26. Researching Jobs. 27. Rsums. 28.           The Student CD materials and Online Exercises have all been retained
          Job Application Letters. 29. Job Interviews. 30. Follow-Up Letters and       but moved to the Web site.
          Calls and Job Offers


HED 2007 Business Communication.14 14                                                                                                                         10/5/2006 12:07:29 PM
                                                                                                    Business Communication
                FEATURES                                                                      Understanding Leading - The important skills of individual and
                                                                                              team empowerment are explored in Chapter 18 on leadership
                 Communication at Work pieces tie in the real-world experiences so            and self-leadership. Students are guided through the process of
                many instructors and students look for in texts.                              effective delegation, giving an insight into the skills needed to
                                                                                              lead a modern busines succbusinessy.
                 Margin features, including Notes (for more info on chapter material),
                Thinking Caps (challenging puzzlers related to the chapter information),      FEATURES
                Global Diversity (cross-cultural communication scenarios), Go to Web
                (for extra Student activities on the OLC), and Internet (for Internet-re-      Clear treatment: Relevant and accessible, this edition relates to the
                lated research).                                                              contemporary workplace, by way of Australian, New Zealand and Asian
                                                                                              examples and references. Written in a clear manner, the presentation
                 Boxed/In-text material: Legal and Ethical boxes (scenarios that tie-in to    of content is suitable for today's student. Theories and concepts are
                the text material), Concept Checks (to assess the students' understanding     introduced in a cohesive and accessible manner, to assist in student
                of the material) at the end of each section in the chapters, Checklists (to   understanding.
                apply principles learned to an actual communication).
                                                                                               Active Learning: De Janasz is designed to provide students with
                 Worksheets are included at the end of each chapter to assess the stu-        an enriched learning experience, through the combination of theory,
                dents' grasp of the chapter material and apply the concepts learned.          case studies and practical application. Pedagogical features, such as
                                                                                              "Tips In ..." offer a comprehensive list of hints to help students develop
                CONTENTS                                                                      managerial skills; and "Small Group Discussion Questions" at the end of
                                                                                              each chapter offer students the chance to workshop ideas and develop
                Unit 1: Chapter 1: Setting the Stage for Effective Communication.             stronger problem-solving abilities. These activities allow students to
                Chapter 2: Choosing the Right Words. Chapter 3: Developing Sentences          apply theory to their experiences.
                and Paragraphs. Unit 2: Chapter 4: Developing Listening and Speaking
                Skills. Chapter 5: Planning and Organizing Business Messages. Chapter          Broad Approach: Content in this text has been carefully organized
                6: Using Technology to Improve Communication. Chapter 7: Format-              so that students gain a much broader view of each topic area. For
                ting Business Messages. Unit 3: Chapter 8: Goodwill Principles and            example, in Chapter 15, politicking and power have been combined,
                Goodwill Messages. Chapter 9: Messages for Inquiries and Requests.            so that students may investigate the relationship between the two. In
                Chapter 10: Claim and Adjustment Messages. Chapter 11: Persuasive             Chapter 18, leadership and self-leadership are addressed to explore
                Messages. Chapter 12: Order, Credit, and Collection Messages. Unit            how they combine to create a successful work environment. De Janasz
                4: Chapter 13: Developing Memos and Memo Reports. Chapter 14:                 has 4 distinct sections (Understanding Yourself, Understanding Others,
                Creating Press Releases, Newsletters, and Letters to Public Officials.        Understanding Teams, and Leading) that can be used collectively, or
                Chapter 15: Constructing and Presenting Reports. Chapter 16: Prepar-          modularly, depending on the instructor's preference and the students'
                ing Meeting Communications. Unit 5: Chapter 17: Conducting the Job            need.
                Search. Chapter 18: Selling Yourself to Employers
                                                                                              Part 1 Intrapersonal effectiveness: understanding yourself Chapter 1.
                                                                                              Journey into self-awareness Chapter 2. Self-disclosure and trust Chapter
                                                                                              3. Establishing goals by identifying values and ethics Chapter 4. Time
                                                                                              and self-management Part 2 Interpersonal effectiveness: understanding
                  NEW                                                                         and working with others Chapter 5. Understanding and working with
                                                                                              diverse others Chapter 6. The importance and skill of listening Chapter
                                                                                              7. Conveying verbal messages Chapter 8. Persuading individuals and
                                                                                              audiences Part 3 Understanding and working in teams Chapter 9.
                INTERPERSONAL SKILLS IN ORGANIZATIONS                                         Negotiation Chapter 10. Building teams and work groups Chapter 11.
                By Suzanne De Janasz, University of Mary Washington, Glenice                  Managing conflict Chapter 12. Achieving business results through effec-
                Wood and Lorene Gottschalk of University of Ballarat, Karen Dowd,             tive meetings Chapter 13. Facilitating team success Chapter 14. Making
                James Madison University and Beth Schneider, George Mason                     decisions and solving problems creatively Part 4. Leading individuals
                University                                                                    and groups Chapter 15. Power and politicking Chapter 16. Network-
                2006 (May 2006 )                                                              ing and mentoring Chapter 17. Coaching and providing feedback for
                ISBN-13: 978-0-07-471558-1 / MHID: 0-07-471558-5                              improved performance Chatper 18. Leading aChapterwering self and
                McGraw-Hill Australia Title                                                   others Chapter 19. Project management / Endnotes / Index
                Website: http://www.mhhe.com/au/dejanasz
                Interpersonal Skills in Organisations is a student-focussed text
                which explores intrapersonal, interpersonal and team skills
                through Australian, New Zealand and Asian examples.

                Understanding Yourself - Whether preparing to enter a new
                job or needing to develop team skills, Interpersonal Skills in
                Organisations offers students exercises and activities that em-
                phasise business/manager situations and work groups, while
                incorporating theory with practical examples.

                Understanding Others - Interpersonal Skills in Organisations                                       COMPLIMENTARY
                takes a fresh, thoughtful look at the key skills necessary for per-                                   COPIES
                sonal and managerial success in today's workplace. This book
                is filled with a variety of exercises, cases and group activities,                           Complimentary desk copies are available
                which employ and experiential approach suitable to students                                for course adoption only. Kindly contact your
                at all levels.                                                                             local McGraw-Hill Representative or fax the
                                                                                                            Examination Copy Request Form available
                Understanding Teams - Chapters on Coaching and Providing                                         on the back pages of this catalog.
                Feedback for Improved Performance; and Making Decisions                                            Visit McGraw-Hill Education
                and Solving Problems creatively, help students put concepts
                                                                                                                   Website: www.mheducation.com
                into a real-world perspective.


HED 2007 Business Communication.15 15                                                                                                                          10/5/2006 12:07:29 PM
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    Improving cash flow using credit management The outline case sponsored by Improving cash flow using credit management sponsored by Albany Software focuses on developing award-winning software to transform financial processes and is the market leader in electronic payment solutions. Albany makes financial transfers and subsequent …
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    MATERIAL SAFETY DATA SHEET – compressorparts.com

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    Product Name: MOBIL RARUS SHC 1025 Revision Date: 16Feb2007 Page 1 of 8 _____________________________________________________________________________________________________________________ _ MATERIAL SAFETY DATA SHEET SECTION 1 PRODUCT AND COMPANY IDENTIFICATION PRODUCT Product Name: MOBIL RARUS SHC 1025 Product Description: Synthetic Base Stocks and Additives Product Code: 606343-00, 973764 Intended Use: …
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    RV GENERATOR TROUBLESHOOTING GUIDE A Service of FLIGHT SYSTEMS 207 Hempt Road Mechanicsburg, PA 17050 Ph: 717 590 7330 Fax: 717 590 7327 www.flightsystems.com CONTENTS RV Generator Troubleshooting Overview 1 RV Generator FAQs 5 Onan RV Generator Charts: Applications Chart 8 Test Information for Troubleshooting …
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    Interpretive Guide for the Achievement Levels Report (2003

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    Interpretive Guide for the Achievement Levels Report (2003 Revision) ITBS/ITED Testing Program The purpose of this Interpretive Guide is to provide information to individuals who will use the Achievement Levels Report for monitoring the achievement of student grade groups, both at the building level and …

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