BUSINESS COMMUNICATION
Business Communication Text/Workbook Format: The convenient text/workbook
format presents an all-in-one teaching-learning package
that includes concepts, workbook application exercises,
Essentials of Business writing problems, and a combination
handbook/reference manual. Learners work with and
Communication, 6e purchase only one volume for efficient, economical
Mary Ellen Guffey, Los Angeles Pierce College instruction.
4-Color, 448 pp., 2004 Expanded Coverage of Career Skills: Special workshop
ISBN: 0-324-18535-9 discussions focus on developing career skills that
students need to succeed, such as using ethical tools,
http://www.meguffey.com
working collaboratively, observing business etiquette,
This text-workbook is a streamlined, resolving workplace conflicts, and conducting online job
no-nonsense approach to business searches.
communication. It takes a three-in-one approach: (1) Student Web Site: This is the first text to offer Internet
text, (2) practical workbook, and (3) self-teaching resources for the student. Users will find interactive
grammar/mechanics handbook. The chapters reinforce chapter reviews, interactive skill builders, Internet
basic writing skills, then apply these skills to a variety of resources, and PowerPoint presentation slides at
memos, letters, reports, and resumes. This new edition http://www.meguffey.com.
features increased coverage of contemporary business Newsletter and Complimentary Teaching Resources: All
BUSINESS COMMUNICATION/BUSINESS ENGLISH
communication issues including oral communication, adopters receive a free subscription to our semi-annual
electronic forms of communication, diversity and ethics. newsletter "Business Communication News." It
NEW! Before-and-After Documents: Updated for the 6th highlights current issues and news of interest in the
edition, the documents demonstrate effective writing business communication course and contains offers for
and formatting techniques. complimentary teaching materials that may be ordered
directly from the author.
NEW! More Email Coverage: Completely enhanced
coverage of email includes new coverage of the dangers Supplements
of e-mail, when to use e-mail and when to send hard- Annotated Instructor's Edition,
copy memos, and extensive new problems on timely Essentials of Business Communication 0-324-19156-1
topics such as car phone safety, workplace violence, Instructor's Manual with Test Bank and
unwanted e-mail, time management, smoking bans, Solution Transparency Masters 0-324-19153-7
USPS electronic postmark, and FICO credit rating scores. Instructor's Resource CD-ROM 0-324-19157-X
NEW! Interpersonal Skills: New Chapter 11, Bridging the Gap Video Series 0-324-11460-5
"Communicating in Person, by Telephone, and in
BusinessLink Video Case Studies for
Meetings", provides in-depth coverage of key Business Communication 0-324-01364-7
interpersonal skills so students are equipped with the
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soft skills employers want.
Transparency Acetates 0-324-19155-3
NEW! Oral Communication: Because of the increased
emphasis by employers, a new chapter on WebTutor Advantage for Blackboard 0-324-19160-X
communication in person, by telephone, and in WebTutor Advantage for WebCT 0-324-19159-6
meetings has been added to the 6th edition. WebTutor ToolBox for Blackboard 0-534-27489-7
NEW! Student CD-ROM: This CD-ROM, packaged with WebTutor ToolBox for WebCT 0-534-27488-9
each new copy of the 6th edition, provides easy access
to a number of valuable resources, including documents Table of Contents
for revision, PowerPoint slides, Web links, and UNIT 1: LAYING COMMUNICATION FOUNDATIONS. 1. Facing Today's
Communication Challenges. UNIT 2: THE WRITING PROCESS.
Advanced Grammar Mechanics activities. 2. Writing for Business Audiences. 3. Improving Writing Techniques.
NEW! Technology Coverage: New coverage on email, 4. Revising and Proofreading Business Messages. UNIT 3:
Internet research, and electronic presentations reflects CORRESPONDING AT WORK. 5. E-Mail and Memorandums. 6. Routine
Letters and Goodwill Messages. 7. Persuasive Messages. 8. Negative
the greater emphasis in the business world on Messages. UNIT 4: REPORTING WORKPLACE DATA. 9. Informal
technology enhanced communication. Reports. 10. Proposals and Formal Reports. UNIT 5: DEVELOPING
NEW! New Video Case Studies: A set of exciting videos, SPEAKING SKILLS. 11. Communicating in Person, by Telephone, and
each about 8 minutes long, bridges the gap between in Meetings. 12. Making Oral Presentations. UNIT 6: COMMUNICATING
FOR EMPLOYMENT. 13. The Job Search, Rsums, and Job
textbook and the real world with case studies of such Application Letters. 14. Employment Interviewing and Follow-Up
companies as Hudson's, Ben & Jerry's, Yahoo!, and Messages. Appendix A. Reference Guide to Document Formats.
World Gym. Appendix B. Correction Symbols and Proofreading Marks. Appendix
C. Documentation Formats.
To Order: 1-800-477-3692 21
BUSINESS COMMUNICATION
Business Communication: on the very successful Communication by Objectives
(CBO) approach to communication. This three-step
Process and Product, 4e approach emphasizes an easy-to-use process to achieve
Mary Ellen Guffey, Los Angeles Pierce College successful communication in today's workplace. With
4-Color, 672 pp., 2003 updated and expanded chapters on inter-cultural
ISBN: 0-324-16393-2 communication, technology, and real-world opening
vignettes the Tenth Edition will engage your students in
http://www.meguffey.com the learning process.
Business Communication: Process and Supplements
Product takes students through a well- Annotated Instructor's Edition with
developed, consistently applied process approach to Student CD-ROM and InfoTrac College Edition 0-324-27272-3
communication and combines it with integrated, hands- Instructor's Resource CD-ROM
on application of current and emerging business (includes PPT, TB, & IM) 0-324-27273-1
technologies. Students learn a process for solving future WebTutor Advantage for Blackboard 0-324-27275-8
communication problems, and how to use Internet and
WebTutor Advantage for WebCT 0-324-27276-6
electronic media to deliver their message, resulting in a
WebTutor ToolBox for Blackboard 0-534-27489-7
tangible communication strategy they can use throughout
their careers. In addition, the text provides ample products WebTutor ToolBox for WebCT 0-534-27488-9
of that process in the form of business document examples.
BUSINESS COMMUNICATION/BUSINESS ENGLISH
Table of Contents
PART ONE: PRINCIPLES OF COMMUNICATION. 1. Partners for
Supplements Effective Communication. 2. The Six Cs of Effective Messages.
Instructor's Manual 0-324-11453-2 3. The Communication-by-Objectives Approach. 4. Electronic
Instructor's Resource CD-ROM 0-324-11458-3 Communication and Technology. PART TWO: EFFECTIVE MESSAGE
APPLICATIONS. 5. Good New and Neutral Messages. 6. Bad News
Test Bank 0-324-11455-9 Messages. 7. Persuasive Messages. 8. Employment Search
ExamView Testing Software 0-324-11457-5 Communication. 9. Applications, Interviews, and Follow-Up
Messages. 10. Oral/Spoken Presentations. 11. Written Reports and
Study Guide 0-324-11454-0 Instructions.
Transparency Acetates 0-324-11456-7
Bridging the Gap Video Series 0-324-11460-5 Business Communication, 6e
WebTutor Advantage for Blackboard 0-324-11461-3
A.C. "Buddy" Krizan,
WebTutor Advantage for WebCT 0-324-11459-1
Murray State University
Table of Contents Patricia Merrier,
UNIT 1: COMMUNICATION FOUNDATIONS. 1. Communicating at Work. University of Minnesota-Duluth
2. Communicating in Groups and Teams. 3. Listening and Nonverbal Carol Larson Jones,
Communication. 4. Communicating Across Cultures. UNIT 2: THE California State Polytechnic University
WRITING PROCESS. 5. Preparing to Write Business Messages. 4-Color, 665 pp., 2005
6. Organizing and Writing Business Messages. 7. Revising Business
Messages. UNIT 3: BUSINESS CORRESPONDENCE. 8. Routine E-mail ISBN: 0-324-27225-1
Messages and Memos. 9. Routine Letters and Goodwill Messages. http://krizan.swlearning.com
10. Persuasive and Sales Messages. 11. Negative Messages. UNIT 4:
REPORTS AND PROPOSALS. 12. Report Planning, Research, and
Uses. 13. Report Organization and Presentation. 14. Proposals Business Communication, 6th Edition, presents basic
and Formal Reports. UNIT 5: PRESENTATIONS. 15. Speaking Skills. business communication fundamentals by using practical
16. Employment Communication. applications. It is designed to assist students in achieving
academic and career success through the development of
Effective Communication excellent communication skills. In depth discussion of
current communication topics include: workplace
for Colleges, 10e diversity, electronic technology, correspondence
Clarice Pennebaker Brantley, applications, proposals, business plans, special reports,
Innovative Training Team visual aids, teamwork, interpersonal communication,
Michele Goulet Miller listening and nonverbal messages, presentation skills, and
4-Color, 496 pp., 2005 employment communication.
ISBN: 0-324-27271-5 Supplements
http://brantley.swlearning.com Instructor's Manual 0-324-27228-6
Instructor's Resource CD-ROM
The Tenth Edition is thoroughly revised with the most (IM, TB, ExamView, PP) 0-324-27232-4
current trends in business communication while focusing
22 http://www.swlearning.com
BUSINESS COMMUNICATION
Study Guide 0-324-27230-8 WebTutor Advantage for Blackboard 0-324-27263-4
Test Bank 0-324-27229-4 WebTutor Advantage for WebCT 0-324-27264-2
Transparency Acetates 0-324-27231-6 WebTutor ToolBox for Blackboard 0-534-27489-7
WebTutor Advantage for Blackboard 0-324-27234-0 WebTutor ToolBox for WebCT 0-534-27488-9
WebTutor Advantage for WebCT 0-324-27235-9
Table of Contents
WebTutor ToolBox for Blackboard 0-534-27489-7
PART ONE: COMMUNICATION FOUNDATIONS. 1. Establishing a
WebTutor ToolBox for WebCT 0-534-27488-9 Framework for Business Communication. 2. Focusing on Interpersonal
and Group Communication. PART TWO: COMMUNICATION ANALYSIS.
Table of Contents 3. Planning Spoken and Written Messages. 4. Preparing Spoken and
PART ONE: THE COMMUNICATION ENVIRONMENT. 1. Business Written Messages. PART THREE: COMMUNICATING THROUGH VOICE,
Communication Foundations. 2. International and Cross-Cultural ELECTRONIC AND WRITTEN COMMUNICATIONS. 5. Communicating
Communication. 3. Communication Technologies and Techniques. Electronically. 6. Delivering Good- and Neutral-News Messages.
PART TWO: DEVELOPING COMMUNICATIONS. 4. Principles of Business 7. Delivering Bad-News Messages. 8. Delivering Persuasive Messages.
Communication. 5. Developing Effective and Ethical Business PART FOUR: COMMUNICATION THROUGH REPORTS AND BUSINESS
Messages. 6. Interpersonal Communication and Teamwork. PART PRESENTATIONS. 9. Understanding the Report Process and Research
THREE: CORRESPONDENCE APPLICATIONS. 7. Positive and Neutral Methods. 10. Managing Data and Using Graphics. 11. Organizing
Messages. 8. Goodwill Messages. 9. Negative Messages. and Preparing Reports and Proposals. 12. Designing and Delivering
10. Persuasive Messages. PART FOUR: WRITTEN REPORT APPLICATIONS. Business Presentations. PART FIVE: COMMUNICATION FOR
11. Business Research and Report Writing. 12. Proposals, Business EMPLOYMENT. 13. Preparing Resumes and Application Letters.
Plans, and Special Reports. 13. Visual Aids. PART FIVE: ORAL AND 14. Interviewing for a Job and Preparing Employment Messages.
NONVERBAL COMMUNICATION. 14. Listening and Nonverbal Messages. Appendixes. A. Document Format and Layout Guides. B. Referencing
BUSINESS COMMUNICATION/BUSINESS ENGLISH
15. Oral Communication Essentials. PART SIX: EMPLOYMENT Styles. C. Language Review and Exercises. D. Grading Symbols and
COMMUNICATION. 16. The Job Search and Resume. 17. Employment Proofreader's Marks.
Communication and Interviewing. BUSINESS ENGLISH SEMINARS.
A. Parts of Speech. B. Sentence Structure. C. Punctuation. D. Style.
E. Word Usage. APPENDICES. A. Formats of Letters and Memos. Basic Letter
B. Documentation Format: APA, MLS. INDEX.
and Memo Writing, 5e
Business Communication Susan H. VanHuss,
University of South Carolina
with Professional PowerPak
1-Color, 256 pp., 2005
and Teams Handbook, 14e
ISBN: 0-538-72783-7
Carol M. Lehman,
Mississippi State University http://www.swlearning.com
Debbie D. DuFrene,
Stephen F. Austin State University Basic Letter and Memo Writing is an intensive, activity-
4-Color, 720 pp., 2005 oriented text-workbook that shows users how to apply
ISBN: 0-324-27270-7 basic principles of communication to write clear and
effective business documents. Through numerous
http://lehman.swlearning.com document examples and applications, students master
While continuing a strong tradition of sound writing basic skills and apply them in specific real-world business
principles and abundant model documents, this new situations. The ideal customer is a high school or
edition of Business Communication integrates spoken, postsecondary instructor who wants a focused and
electronic, and written communication situations and applications-oriented text.
strategies--the way communication actually occurs in a NEW! Instructional material will link to the workplace
dynamic workplace. The digital age demands that our more directly.
students communicate expertly through an ever- NEW! Internet will be stressed more, especially in the
expanding number of communication options--from job search and sending electronic transmissions and
traditional paper documents to e-mail, instant messaging, attachments.
web communications, voice and wireless technologies, NEW! Employment chapter expanded to include
and whatever technology evolves next. You'll see this functional resume and scannable resume, follow-up
integrated business strategy applied throughout the text. documents, and writing for permission for references.
Supplements Technology and global considerations will be integrated
Instructor's Manual 0-324-22137-1 throughout each of the writing strategies presented.
Instructor's Resource CD-ROM 0-324-27261-8 The Internet job search--web sites, examples of web-
friendly resumes, including the scannable resume.
Test Bank 0-324-27257-X
A section addressing the proper use of electronic
Transparency Acetates 0-324-27258-8
communication, versus paper communication, sending
Building High Performance Teams 0-324-27259-6 attachments.
To Order: 1-800-477-3692 23
BUSINESS COMMUNICATION
Supplements WebTutor for WebCT (0-538-72531-1
Instructor's Manual 0-538-72784-5 WebTutor for Blackboard 0-538-72582-6
Instructor's Resource CD-Rom 0-538-72785-3 Words@Work Windows Individual User CD 0-538-69049-6
CNN Looks at Diversity in the Workplace
Table of Contents Video/Discussion Guide Pkg 0-538-72364-5
1. Style, Process, and Product. 2. Ten Guides for Effective Writing. Workplace Communication in Action
3. Positive Letters and Memos. 4. Negative Letters and Memos. Video/Discussion Guide Pkg 0-538-97703-5
5. Persuasive Letters and Memos. 6. Letter and Memo Reports.
7. Form Letters and Memos. 8. Collaborative and Team Writing. CNN Career Issues Video/Discussion Guide Pkg. 0-538-72224-X
9. Goodwill and Personal Business Messages. 10. Employment Exam View (Electronic Testbank CD)
Communications. APPENDICES. A. Address Directory. B. Language Assessment Software 0-538-72325-4
Arts Checklist. C. Language Arts Solutions. D. Evaluation Guide
Assess Each Communication. Instructor's Manual 0-538-72326-2
Instructor's Manual, Study Guide 0-538-72356-4
Instructor's Resource CD-ROM 0-538-72324-6
Business Communication:
A Framework for Success Table of Contents
1. Communicating in Your Life. 2. Communicating in a Diverse
Dan O'Hair, University of Oklahoma
Workplace. 3. Nonverbal Communication. 4. The Writing Process.
James O'Rourke, Notre Dame University 5. Writing Memos and E-Mail. 6. Writing Letters to Your Clients and
Mary John O'Hair, University of Oklahoma Customers. 7. Researching and Using Information. 8. Developing
BUSINESS COMMUNICATION/BUSINESS ENGLISH
and Using Graphic and Visual Aids. 9. Writing Routine Reports.
4-Color, 672 pp., 2001 10. Writing Formal Reports. 11. Technical Communication.
ISBN: 0-324-07350-X 12. Presentations and Meetings. 13. Communicating with Customers.
14. Employment Communication. 15. Job Application and
http://ohair.swlearning.com Interviewing Skills.
Business Communication: A Framework for Success
presents a truly strategic approach to business The Basics: Business Communication, 2e.
communication. This text builds on a solid foundation of Patricia Merrier,
rhetorical and communication theories by including a University of Minnesota-Duluth
range of real-company examples that make the theories 2-Color, 192 pp., 2000
come alive. These innovative methods not only help
students identify the many challenges encountered by ISBN: 0-538-72295-9
today's business communicators, but they also foster a http://www.swlearning.com
mastery of communication skills that will carry students
well into their own careers. The Basics of Business Communication
focuses on the business communication principles and
Supplements their written applications. Short, concise content delivers
Instructor's Manual, Test Bank and Video Guide 0-324-01417-1 a thorough approach, with clear-cut examples and
exercises to reinforce learning. Use of current technology
and the Internet have been incorporated as well as the
Communication for the Workplace SCANS workplace readiness skills. Humor is also added to
Thomas L. Means, Simsboro, LA emphasize key principles and concepts.
4-Color, 535 pp., 2001 Technology activities in every chapter.
ISBN: 0-538-72322-X New features for self-analysis and personal goal setting.
Numerous amount of teamwork activities included.
http://www.swlearning.com
Supplements
Communication for the Workplace Instructors Manual 0-538-72296-7
connects students with the workplace
Words@Work Windows Individual User CD 0-538-69049-6
like no other communications resource on the market.
This text addresses the essential writing, speaking, and Table of Contents
listening skills needed for success in today's workplace. 1. Understanding the Communication Process. 2. Planning Written
This is a basic level business communication text. Business Messages. 3. Developing Business Messages. 4. Writing
Positive and Neutral News Messages. 5. Writing Bad News Messages.
Supplements 6. Writing Persuasive Messages. 7. Writing Employment and Special
Messages. APPENDICES. A. Message Format Guidelines. B. Editing
Student Notetaking Guide 0-538-72323-8 Symbols. C. Frequently Confused and Misused Words.
Student Study Guide 0-538-72355-6
24 http://www.swlearning.com
BUSINESS COMMUNICATION
The Basics: Employment Communication NEW! Business ethics and correct etiquette when using
telecommunications will be added.
Patricia A. Parzych, New York, NY
NEW! An on-going project, Career Voyage will be added
2-Color, 136 pp., 2000
to this addition. Students will form teams to plan
ISBN: 0-538-69028-3 national and international travel, including lodging.
http://www.swlearning.com They will compare social, language, currency, and time
differences, and secure documents/immunizations
Basics of Business Employment addresses needed to travel internationally. "Career Tips"
core communication tools for getting and Reinforces all the mechanics of language arts
keeping a job covering self assessment, cover letters, and (punctuation, capitalization, number expression, word
interviewing skills. Short, concise content delivers a usage).
thorough approach with clear-cut examples and exercises
Handwritten exercises in the text make the text
to reinforce learning. Use of current technology including
consumable.
the Internet have been incorporated throughout as well
as the SCANS workplace readiness skills. Humor is also Four editing and word processing documents in the
added to emphasize key principles and concepts. end-of-chapter activities, making it ideal for
keyboarding/word processing courses.
Technology activities in each chapter.
Applications reinforce basic document formatting and
New features for self-analysis and personal goal setting. word processing skills.
BUSINESS COMMUNICATION/BUSINESS ENGLISH
Numerous amount of teamwork activities included. Includes decision-making skills necessary for success in
Supplements today's workplace.
Instructor's Manual 0-538-69037-2 Includes business-related topics such as handling stress
Words@Work Windows Individual User CD 0-538-69049-6 on the job, improving listening skills, and acquiring
management skills.
Table of Contents
1. Look at the Job-Search Process. 2. Pick a Compatible Career. Supplements
3. Create Strong Resumes. 4. Write Effective Letters. 5. Complete Instructor's Manual 0-538-43956-4
Job Applications. 6. Interview Successfully. 7. Succeed on the Job. Instructor's Resource CD-Rom 0-538-43958-0
Communication Skills Table of Contents
1. Commas. 2. Commas (continued). 3. Commas (concluded);
for the Processing of Words, 5e Dashes; Hyphens. 4. Semicolons. 5. Apostrophes. 6. Apostrophes
Roseanne Reiff, Yonkers, NY (concluded). 7. The Colon. 8. Quotation Marks. 9. Homonyms.
10. Numbers. 11. Numbers (concluded). 12. Capitalization.
1-Color, 224 pp., 2005 13. Capitalization (concluded). 14. Misused Words. 15. Misused
ISBN: 0-538-43955-6 Words (continued). 16. Troublesome Pronouns. 17. Troublesome
Pronouns (concluded). 18. Subject and Verb Agreement, Style Guide.
http://www.swlearning.com
The goal of Communication Skills for the Processing of The Basics: Speech Communication, 2e
Words is to help students demonstrate writing skills by
Paul R. Timm, Brigham Young University
using correct grammar, punctuation, and proofreading
skills when formatting documents. The text-workbook 2-Color, 192 pp., 2000
reinforces language arts skills through the use of realistic ISBN: 0-538-72297-5
office communications. Communication Skills for the
http://www.swlearning.com
Processing of Words has been used in every type of
classroom environment in which words are processed. The Basics of Speech Communication
NEW! Instructor Resources CD with data files, solutions, targets effective oral communication
and PowerPoint presentation for each unit. skills used in day-to-day living. Short, concise content
NEW! Data CD will be packaged in book for all channels delivers a thorough approach with clear-cut examples and
other than school. exercises to reinforce learning. Use of current technology
NEW! Career Tips feature in each unit will be enhanced including the Internet have been incorporated throughout
and made a more integral part of each unit. as well as the SCANS workplace readiness skills. Humor is
also added to emphasize key principles and concepts.
NEW! Electronic communication (email, fax, web
documents) will be included. Technology activities in each chapter.
NEW! Online editing features (comments and track New features for self-analysis and personal goal setting.
changes) will be included in a few applications. Numerous amount of teamwork activities included.
To Order: 1-800-477-3692 25
GRADE 10 EXEMPLAR EXAMINATION NOVEMBER 2006 MATHEMATICS LITERACY PAPER 1 Minimum time: 1 hours Maximum time: 2 hours 75 marks PLEASE READ THE FOLLOWING CAREFULLY 1. This paper consists of: 5 questions an answer sheet with grid paper for question 4 (d). 2. Answer all …
Improving cash flow using credit management The outline case sponsored by Improving cash flow using credit management sponsored by Albany Software focuses on developing award-winning software to transform financial processes and is the market leader in electronic payment solutions. Albany makes financial transfers and subsequent …
Interpretive Guide for the Achievement Levels Report (2003 Revision) ITBS/ITED Testing Program The purpose of this Interpretive Guide is to provide information to individuals who will use the Achievement Levels Report for monitoring the achievement of student grade groups, both at the building level and …
